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  1. In-Depth Interview: Evaluate existing design November 27, 2009

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  2. In-Depth Interviews: Participatory Design Exercise November 23, 2009

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  3. In-Depth Interviews: Participatory Design November 21, 2009

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  4. In-Depth Interviews: Feature Prioritization November 17, 2009

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  5. M-Commerce Business Strategy: Establish a Voice November 14, 2009

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  6. In-Depth Interviews: Capturing the Ideal Experience, part 2 November 13, 2009

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  7. In-Depth Interviews: Capturing the Ideal Experience November 11, 2009

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  8. In-Depth Customer Interviews: Task Analysis & Mode of Interaction November 10, 2009

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  9. In-Depth Customer Interviews: Task Analysis Exercise November 9, 2009

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  10. Customer Interviews: Task Analysis Exercise 1 November 8, 2009

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  11. In-Depth Customer Interview: Task Analysis November 6, 2009

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  12. In-depth Customer Interviews: Case History Example November 5, 2009

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  13. In-Depth Customer Interviews: Site Usage Case History, part 2 November 5, 2009

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  14. Social Media and the Joy of Retail Expertise November 4, 2009

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  15. In-Depth Interviews: Site Usage Case History November 3, 2009

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  16. Distinguishing between UCD, UX, and usability November 2, 2009

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